Chat with us, powered by LiveChat Frequently Asked Questions - Gigsberg
Продать билеты
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Продать билеты
Гигсберг это рынок по перепродаже билетов на живые мероприятия. Все билеты гарантированы и безопасны. Цены устанавливаются продавцами и могут быть выше или ниже номинала.
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Справочный центр

Buying Tickets

  • Can I get a receipt for my booking?
    You can download your receipt by going to ''My orders'' in the account management section of our website and click the 'receipt' link for the specific order.
  • Can I give my ticket to someone else?
    Sure, it’s your ticket.
  • What can I do if I didn't receive an email confirmation?
    Sign in and click the account name on the top right bar. Go to my purchases. If you can see the purchase, the transaction was successful. Check the email in your account and make sure it is correct. Also, be sure to check your Junk or Spam folders. If the purchase isn’t visible, the purchase wasn't completed. Please contact our customer care team to assist you.
  • There are no available tickets for the event. Is it possible to inform me if tickets go on sale?
    Yes. On the event page, you can register to receive notifications. Just enter your email address and we will update you when the tickets are available.
  • At what age does my child need to have a ticket for event?
    The requirements are different for each event and venue. We recommend checking with the specific venue or event website.
  • Why do my tickets show someone else's name?
    Gigsberg is a marketplace where fans buy and sell tickets to one another, it's common for someone else's name to be on a ticket. The name you see printed on them is usually the name of the original purchaser.
  • Is Gigsberg legit?
    Yes. Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure.

Receiving Tickets

  • Is it possible to change my delivery address?
    Once your tickets are shipped, you will need to contact the shipper (i.e. UPS) to adjust delivery. If your tickets have not been shipped, you can change the delivery address in your account details by signing in and clicking the name of the account in the top right bar.
  • How can I download my e-tickets?
    You can check the status of the tickets in your account details. If the status is “Sent” and you haven't received an email, you can download them directly from the website.
  • Can I pick up tickets in person?
    Gigsberg is a global marketplace and the sellers are private individuals from around the world, thus delivery service is the most reliable method, at this time.
  • Is it possible to send the tickets to a separate delivery address?
    Yes. You can add more than one address to your account.
  • How can I track the status of my purchase?
    In the section account management, you can view your orders and see their status. If there are tickets currently in shipment, you can follow the link to the UPS website to track them.
  • When will I get my tickets?
    We work very closely with the ticket providers to have tickets delivered to you as soon as possible, however, tickets can arrive one to three days before the event on occasion in keeping with our Terms and Conditions.


  • Which payment methods are available on your website?
    Currently, we support all types of debit/credit cards.
  • What should I do if I was double-charged?
    Please contact our customer care service and they will be happy to assist you.
  • When will I receive my refund?
    Typically refunds can take up to 14 business days. If more than 14 business days have passed, please contact our customer care team and they will be happy to assist you.
  • My credit card wasn't charged. When it will be?
    We don’t approve purchases if the billing is not approved. If you received a confirmation email, it's possible that the order has not yet been updated on your credit card website. If you have not received a confirmation email it's very likely that the purchase hasn't gone through. Please contact our customer care team to advise you.


  • If an event has been postponed or rescheduled due to COVID-19 (coronavirus)
    You do not have to do anything. Your tickets are valid for the postponed event. All events are considered valid unless there has been an official announcement stating the event has been cancelled.
  • Will I get a refund because of a cancelled event?
    Yes, if an event is cancelled or there is a substantial change (including the venue or city), you will receive an email with all available options, including a full refund.
  • What happens if the event is cancelled?
    If an event was cancelled, you will be fully reimbursed.
  • Can I cancel or change tickets?
    Gigsberg is a marketplace, all sales are final, thus, no changes or cancellations can be made. We do, however, offer you the opportunity to list your tickets for resale on our platform.
  • I didn’t receive my refund yet. What should I do?
    Typically refunds take up to 14 days. If that time has passed, please contact our customer care team and they will be happy to assist you.

Selling Tickets

  • Is it possible to resell tickets I bought on Gigsberg?
    Yes, Gigsberg is happy to offer the opportunity for you to resell your ticket by clicking on the “Sell Tickets” link on our website, in the top right corner of the page.
  • Can I resell tickets if I live in another country?
    Sure. You can resell your tickets and use our UPS service for delivery.
  • When will I get paid for the tickets?
    You will receive payment 14 days after the event.
  • Why do I need to provide my credit card number, I’m the seller?
    Gigsberg requests your Credit Card information for security reasons. If you are unable to provide the tickets you offered, Gigsberg will fulfill the order and you will be charged for the cost.
  • How can I get paid when selling tickets on Gigsberg?
    We pay sellers using a bank transfer.

Website Support

  • How do I create an account on your website?
    On the top bar of Gigsberg’s website, you will see a “sign up” link. Click the link and follow the instructions provided.
  • I forgot my password, what should I do?
    Choose the 'Sign In' option and click on 'Forgot Password' link. Enter your email address and a reset password email will be sent immediately.
  • Why I am not getting my reset password email?
    Please check your spam or junk email folder. If you are using Facebook Connect, bear in mind that the email is sent to the email address updated in your Facebook account settings. If nothing helps, contact our customer service team - we will be happy to assist you.
  • Can I change the information on my account?
    Yes. Sign in to your account, and you will see your account name in the top right bar. Click your account name to open the account management console. Once there, you can manage all the settings.

Customer Support

  • When can I contact Customer Support?
    Our customer support team is available 11:00 - 17:00 CET, 6 days a week (Monday - Saturday), and can be contacted by email and different messaging applications. All contact information can be found at the following link:
  • Can I get help from customer support on the weekends?
    Our customer support team is available 6 days a week (11:00 - 17:00 CET, Monday - Saturday).
  • How can I contact customer service?
    You can find all contact information for reaching our customer support team at:
  • Can I book tickets by calling to customer support?
    At this time, all orders can be placed online, only.